
Customer Support Associate
1 week ago
Resolve customer complaints via phone/whatsapp in a timely and delightful way.
- Manage customer retention to drive growth of the company via various channels
- Calling customers to schedule, manage & host fun group events at their premises.
- Monitor customer issues on social media and reach out to provide assistance.
- Gather customer feedback and share reports and insights with the core team.
- Work closely with our customers to drive Referrals, Ratings and Reviews.
- Take proactive steps and informed decisions based on data and feedback.
- Be responsible for achievement of your personal and team goals and KPIs.
- Work closely with the core team to enhance productivity & reduce costs.
- Develop a culture of continuous improvement with systems and processes.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (preferred)
- total work (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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