Customer Service Executive

3 days ago

Ahmedabad, India UpMan Placements Full time

Job Location- Ahmedabad, India- Experience (in Years)- 0 - 5- Job Type- Full Time**Job Description**:
**ROLES & RESPONSIBILITIES**
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Catering to customer queries received from all functional modes.
- Contribute to team effort by accomplishing related results as & when needed.
- Identify and assess customer’s needs to achieve the highest level of satisfaction.
- Work closely with cross-functional teams to ensure customer concerns are resolved at the earliest.
- Help improve the internal processes using customer feedback as the main criteria.

**Skills**
- Excellent written/verbal communication and presentation skills.
- Strong analytical and problem solving skills.
- Self -started with “out of the box” and strategic thinking ability.
- Good interpersonal skills and a good team player.
- Ability to juggle between multiple work streams and lots of ambiguity.
- Delivering results with mínimal supervision.
- Good knowledge of MS Excel.

**PERFORMANCE GOALS**
- Improve customer service quality results by studying, evaluating & redesigning processes, establishing & communicating service metrics, monitoring & analyzing results and implementing necessary changes.
- Building efficient end-to-end operations by supporting the leadership & planning team.

About Company

Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.

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