Collab Contact Center L3

Good Experience in Contact CenterContact Center BA/SME (Genesys knowledge preferred)Main ResponsibilitiesResponsible for working with business/product owner and gathering requirementsDefine HOOs, Skills, IVR prompts, priorities and other configuration detailsDefine requirements around WFM and QMConsolidate and simplify IVR flows by optimizing flowsDefine...

**DESCRIPTION** The Contact Center Supervisor is responsible for overseeing the daily operations of the call center, providing supervision and training to the customer service team, and ensuring customer inquiries are resolved efficiently. This role involves managing escalated issues, implementing process improvements, and collaborating with...

Title: L3 Data Center Engineer - Cisco Technologies Location: Pune Experience: 7+years Mode: Full Time Key Responsibilities: Master all phases of the PDIM lifecycle: Planning, Designing, Implementing, and Migrating. Lead and support deployments in Cisco ACI environments, including Single site, Multi-site, and Multi-pod configurations. Deploy and...

Title: L3 Data Center Engineer - Cisco TechnologiesLocation: PuneExperience: 7+yearsMode: Full TimeKey Responsibilities:Master all phases of the PDIM lifecycle: Planning, Designing, Implementing, and Migrating.Lead and support deployments in Cisco ACI environments, including Single site, Multi-site, and Multi-pod configurations.Deploy and support Cisco Nexus...

Title: L3 Data Center Engineer - Cisco Technologies Location: Pune Experience: 7+years Mode: Full Time Key Responsibilities: Master all phases of the PDIM lifecycle: Planning, Designing, Implementing, and Migrating. Lead and support deployments in Cisco ACI environments, including Single site, Multi-site, and Multi-pod configurations. Deploy and...

:- Role:NICE Telephony Developer Main Responsibilities oPlatform configuration development of new flows data integrations and technical documentation including designs and handoff materials. oDesigns and develops solutions using NICE Cloud platform. oWork with Product Owners business analyst and technical leads to develop flows and technical design....

About Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM- Location: All Persistent Locations- Experience: 10+ Years- Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365-...

About Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PM Role: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...

About Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PM Role: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...

About Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM- Location: All Persistent Locations- Experience: 10+ Years- Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365-...