D365 Contact Center PM
1 day ago
About Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM- Location: All Persistent Locations- Experience: 10+ Years- Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365- Strong understanding of VoIP, SIP, IVR, PBX, CTI, SBCs, and cloud telephony solutions.- Proven track record in offshore delivery management, working with globally distributed teams.- Hands-on experience with Agile/Scaled Agile (SAFe), Scrum, or Kanban methodologies.- Excellent stakeholder management, communication, and executive reporting skills.- Proficiency with program management tools (e.g., Jira, Confluence, MS Project, Smartsheet, Rally).- Work Hours until 1 PM PSTExpertise You'll Bring:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365- Strong understanding of VoIP, SIP, IVR, PBX, CTI, SBCs, and cloud telephony solutions.- Proven track record in offshore delivery management, working with globally distributed teams.- Hands-on experience with Agile/Scaled Agile (SAFe), Scrum, or Kanban methodologies.- Excellent stakeholder management, communication, and executive reporting skills.- Proficiency with program management tools (e.g., Jira, Confluence, MS Project, Smartsheet, Rally).- Work Hours until 1 PM PST Rate up to 33$/Hr.- Exposure to conversational AI, voice assistants, and automation in contact centers.- Familiarity with cloud environments (AWS, Azure, GCP) supporting voice solutions.- Professional certifications such as PMP, PgMP, CSM, or SAFe.Benefits:- Competitive salary and benefits package- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications- Opportunity to work with cutting-edge technologies- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards- Annual health check-ups- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.Let's unleash your full potential at Persistent"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
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D365 Contact Center PM
6 days ago
Pune, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM- Location: All Persistent Locations- Experience: 10+ Years- Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365-...
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D365 Contact Center PM
4 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PM Role: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...
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D365 Contact Center PM
5 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PM Role: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time Employment What You'll Do: 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...
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D365 Contact Center PM
6 days ago
pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PMLocation: All Persistent LocationsExperience: 10+ YearsJob Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365Strong...
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D365 Contact Center PM
5 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PMLocation: All Persistent LocationsExperience: 10+ YearsJob Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365Strong...
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D365 Contact Center PM
4 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PMLocation: All Persistent LocationsExperience: 10+ YearsJob Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365Strong...
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D365 Contact Center PM
4 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PMLocation: All Persistent LocationsExperience: 10+ YearsJob Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365Strong...
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D365 Contact Center PM
6 days ago
Pune, India Persistent Systems Full timeAbout Position: We are seeking a highly analytical and detail-oriented D365 Contact Center PM - Role: D365 Contact Center PM - Location: All Persistent Locations - Experience: 10+ Years - Job Type: Full Time Employment What You'll Do: - 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in...
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Contact Center
1 day ago
Hyderabad, Kolkata, Pune, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per yearGood Experience in Contact CenterContact Center BA/SME (Genesys knowledge preferred)Main ResponsibilitiesResponsible for working with business/product owner and gathering requirementsDefine HOOs, Skills, IVR prompts, priorities and other configuration detailsDefine requirements around WFM and QMConsolidate and simplify IVR flows by optimizing flowsDefine...
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Contact center Developer
5 days ago
Pune, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year:- Role:NICE Telephony Developer Main Responsibilities oPlatform configuration development of new flows data integrations and technical documentation including designs and handoff materials. oDesigns and develops solutions using NICE Cloud platform. oWork with Product Owners business analyst and technical leads to develop flows and technical design....
