Frontline Customer Service

1 week ago

Wagle Estate Thane Maharashtra, India Enrolsy Full time

**Customer Support Executive Job Description**

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 2 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Computer skills.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9769106910

  • Customer Service Executive

    6 days ago

    Wagle Estate, Thane, Maharashtra, India Vi Logistics Solutions Private Limited Full time

    Job Profile: Customer Service Executive - Logistics Location : [Whagle Industrial Estate, Thane (West), Maharashtra, India] Employment Type Full-time Job Summary Key Responsibilities - **Client Interaction**: Handle inbound and outbound communication with customers regarding shipment status, delivery timelines, and service queries. - **Order...

  • Customer Service Outbound

    4 days ago

    Wagle Estate, Thane, Maharashtra, India Shaadi.Com Full time

    **Location**: Thane **Shift**: Day Shift **Job Summary** **Key Responsibilities** - Handle customer concerns with **utmost professionalism, discretion, and empathy**. - Provide **personalized resolutions**, ensuring complete ownership until closure. - Document every interaction accurately in **CRM/ticketing systems**. - Maintain **high service levels...

  • Customer Service Executive

    1 week ago

    Wagle Estate, Thane, Maharashtra, India scymes services pvt limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India i Fly Now Full time

    **Designation**: Executive/Analyst **Department**: Customer Service **Process**: Gaura Travel **Location**: IFlyNow, A-119, Lodha Supremus 2, Wagle Estate, Road no 22,Thane West. **Shift Timings**: Any 9 hours (24/7) **including night shifts.** **Vacancies**: 10-15 **Salary**: 21000/- in hand **Shift Allowance**: 300/- Per day for shifts starting/ending...

  • Customer Service

    4 days ago

    Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time

    We are Hiring **Customer Service Advisor**for International Blended Process to join our team at our organisation in Kisan Nagar Wagle Estate Thane West. **Excellent verbal and written English communication skills required.** Education - HSC Plus or Bachelor's degree Experience in the International Call centre will be an add-on. Willingness to work in...

  • Customer Service Associate

    1 week ago

    Wagle Estate, Thane, Maharashtra, India Pretty Child Full time

    Customer Service related to credit cards + Cross selling of credit card schemes, offers and products Location - THANE Process - ➡Inbound customer service related to credit cards ➡Partial cross selling of credit card schemes and product offerings *Qualification - HSC OR GRADUATE WITH 6 months or more BPO inbound voice customer service experience - DAY...

  • Customer Service Executive

    1 week ago

    Wagle Estate, Thane, Maharashtra, India i Fly Now Full time

    **Designation**: Executive/Analyst **Department**: Customer Service **Process**: Gaura Travel **Location**: IFlyNow, A-119, Lodha Supremus 2, Wagle Estate, Road no 22,Thane West. **Shift Timings**: Any 9 hours (24/7) **including night shifts.** **Vacancies**: 10-15 **Salary**: 21000/- in hand **Shift Allowance**: 300/- Per day for shifts starting/ending...

  • Customer Service Executive

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India i Fly Now Full time

    **Designation**: Executive/Analyst **Department**: Customer Service **Process**: Gaura Travel **Location**: IFlyNow, A-119, Lodha Supremus 2, Wagle Estate, Road no 22,Thane West. **Shift Timings**: Any 9 hours (24/7) **including night shifts.** **Vacancies**: 10-15 **Salary**: 21000/- in hand **Shift Allowance**: 300/- Per day for shifts starting/ending...

  • Customer Service Officer

    6 days ago

    Wagle Estate, Thane, Maharashtra, India Orange Hr Full time

    Mumbai Thane Banking Payroll Customer Service Voice Process + Upselling - Hiring for Assistant Manager [Deputy Manager] - Need minimum 6 months to 2 years of BPO customer service experience. - Key requirement 1) To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction. 2)...

  • Customer Service Executive

    4 days ago

    Wagle Estate, Thane, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    Hirings for a MNC (International BPO) US medical billing process Customer service voice process, with a rotation shift and 2 rotational week offs Age criteria, max upto 45 yrs Required excellent spoken english HSC/Grad + min 6 months experience 9Bank statement of last company mandatory) **Job Types**: Full-time, Permanent, Fresher Pay: ₹25,000.00 -...