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Customer Care Service

2 weeks ago

Bhopal, India Madhur Courier Services Full time

Handling customer & franchisee complaints and queries.
- provide assistance, resolve complaints, Answering questions to Customer as well as all frinchisee.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Delivering information about a company's offerings.
- Collecting and analyzing customer feedback

Skills required...........................
- Adaptability....
- Ability to Use Positive Language....
- Clear Communication Skills....
- Self-Control....
- Taking Responsibility....
- Patience.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bhopal, Bhopal - 462001, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)