Customer Success Partner

2 days ago

Hyderabad Telangana, India ZapCom Solutions Full time

**Job Information**:
Date Opened

**10/10/2024**

Job Type

**Full time**

Industry

**IT Services**

City

**Hyderabad**

State/Province

**Telangana**

Country

**India**

Zip/Postal Code

**500032**

**About Us**:
Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.
- Own overall relationship with assigned clients, which includes managing on boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as required
- Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third
- party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation to demonstrate performance in C-Sat/NPS scores.

**Requirements**:
- 5+ years of experience in customer management, account management or customer success.
- Excellent verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Bachelor’s degree or master’s
- Knowledge of project management tools

  • Customer Success Executive

    7 days ago

    Hyderabad, Telangana, India Zithara.AI Full time

    **Job Title: Customer Success Executive** **Location: Hyderabad** **Job Type: Full-Time** **Salary: 5 LPA** **About the Role**: **We are seeking a highly motivated and customer-focused Customer Success Executive to join our team. This role is pivotal in ensuring customer satisfaction, retention, and success by providing exceptional support, onboarding, and...

  • Customer Value Partner

    1 week ago

    Hyderabad, Telangana, India Phenom People Full time

    **Job Requirements**Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us...

  • Customer Success Associate

    2 weeks ago

    Hyderabad, Telangana, India PIQYU Full time

    As a Customer Success Associate (CSA) at PIQYU Health, you will play a pivotal role in ensuring a seamless experience for our customers throughout their healthcare journey. Your primary responsibilities include: - **Outbound Calls**: Conduct outbound calls to customers to explain available tests, answer queries, and facilitate test bookings, ensuring...

  • Customer Success Associate

    2 days ago

    Hyderabad, Telangana, India Startoon Labs Full time

    Full time | 2-4 years What We Are Looking For 1. Some experience in the role of Customer Success, preferably in a medical device company will be an added advantage. 2. Passion to own significant pieces by taking initiative and contributing to the entire stack. 3. Aptitude to learn and pivot at a fast pace. 4. Very strong verbal and interpersonal skills. 5....

  • Customer Success

    4 weeks ago

    Hyderabad, Telangana, India Keka Full time

    About KekaKeka has been a silent revolution in the making since our launch 6 years ago Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world Today we are India s 1 platform in the segment with the greatest number of new customers adopting the platform All with zero...

  • Customer Success

    4 days ago

    Hyderabad, Telangana, India Keka Technologies Full time

    **About Keka** Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with...

  • Associate Customer Success Executive

    2 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? If you're a seasoned customer success professional with a SaaS background and a passion for driving revenue growth, a talent for building strong relationships, and a knack for analytical problem-solving, we...

  • Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Edwisely Full time

    Customer Success Executive (Centre of Excellence) **Location**: Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to...

  • Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Edwisely Full time

    **Customer Success Executive (Centre of Excellence)** **Location**:Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well...

  • Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Doveriye Full time

    **Job Title**: Customer Success Executive **Experience Required**: 1+ years **Location**: Hyderabad (On-Site) **Languages**:Hindi, English is preferred. **About the Role**: **Key Responsibilities**: - Act as the primary point of contact for assigned customers post-sales. - Develop a deep understanding of customer needs and objectives. - Onboard new...