Customer Success Partner

2 days ago

Hyderabad Telangana, India ZapCom Solutions Full time

**Job Information**:
Date Opened

**10/10/2024**

Job Type

**Full time**

Industry

**IT Services**

City

**Hyderabad**

State/Province

**Telangana**

Country

**India**

Zip/Postal Code

**500032**

**About Us**:
Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.
- Own overall relationship with assigned clients, which includes managing on boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as required
- Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third
- party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation to demonstrate performance in C-Sat/NPS scores.

**Requirements**:
- 5+ years of experience in customer management, account management or customer success.
- Excellent verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Bachelor’s degree or master’s
- Knowledge of project management tools

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