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Helpdesk Executive

2 weeks ago

Chennai Tamil Nadu, India Tenmiles technologies Full time

Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,793.09 - ₹20,965.95 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Day shift
- Morning shift

Work Days:

- Monday to Friday

Work Location: In person