Front Office Executive

2 weeks ago

Tiruchchirappalli, India HOTEL RATHNA RESIDENCY Full time

**Job Title**: Front Office Executive

**Location**: Trichy
**Department**: Front Office / Front Desk
**Reports To**: Front Office Manager / Duty Manager / General Manager
**Employment Type**: Full-Time
**Experience Required**: Minimum 2 years in Hotel Front Office Operations

**Job Summary**:
**Key Responsibilities**:

- Welcome guests upon arrival with a warm and professional attitude.
- Handle guest check-in and check-out efficiently using hotel PMS (Property Management System).
- Manage reservations, room assignments, and guest requests.
- Handle cash and card payments accurately.
- Resolve guest complaints or escalate to the appropriate department when necessary.
- Maintain accurate guest records, logs, and reports.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Ensure lobby and front desk areas are clean and presentable at all times.
- Stay updated on hotel promotions, services, and local attractions to assist guests.

**Requirements**:

- Minimum 2 years of experience in hotel front office or guest relations.
- Familiarity with hotel management software (e.g., IDS, Opera, eZee, or similar).
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong interpersonal skills and a guest-oriented mindset.
- Ability to handle stressful situations calmly and professionally.
- Willingness to work in shifts, including weekends and holidays.
- High school diploma or equivalent; Degree or Diploma in Hotel Management preferred.

**Contact**: 9942366831

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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