Jr. Customer Success Associate

1 week ago

Sola Ahmedabad Gujarat, India 7Span Full time

**Who we are**

7Span has matured within the digital space and embarked on graphic designing, website development, software development, and social media marketing and our fondness of the digital world has been quite phenomenal so far

Two GLOCATIONS (global locations) of India & Canada, Skill, Friendship, and Faith built the foundation of their passion and work.

Built on companionship and expertise, we provide reliable consulting, implementation, and support services. With a 24x7 commitment to customer success, we ensure critical issues are handled swiftly for uninterrupted service.

**What You’ll Be Doing**:
- Assist in onboarding new customers by providing them with product knowledge and helping them get started with the platform- Collaborate with the sales and support teams to ensure a smooth transition from sales to customer success- Build and maintain strong relationships with customers to understand their needs and ensure they are achieving their desired outcomes- Proactively reach out to customers to provide product updates, address concerns, and ensure their ongoing satisfaction- Respond to customer inquiries, resolve issues promptly, and escalate any complex problems to senior team members when needed- Track customer interactions and updates in CRM tools, ensuring all data is accurately recorded- Work closely with the product and development teams to provide customer feedback that will enhance future releases- Contribute to improving processes and creating new resources that help customers succeed (e.g., tutorials, FAQs, product documentation)

**What We Require**:
- 0 to 2 years of experience in a customer-facing role, preferably in customer success, customer support, or account management- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly- A customer-centric mindset with a passion for helping clients achieve their goals- Problem-solving skills and the ability to stay organized in a fast-paced environment- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer support software is a plus- Ability to work effectively in a team and collaborate across departments- A proactive attitude with a desire to learn and grow within the role

**You Stand Out**:
- You have a track record of delivering excellent customer service and exceeding customer expectations- You are a quick learner with an ability to grasp new technologies and platforms easily- You show initiative by suggesting new ways to improve customer experience and processes- You have prior experience working in a SaaS or IT environment- You are detail-oriented and capable of managing multiple tasks and priorities- You possess strong interpersonal skills, making it easy for you to build rapport with customers

**Perks & Benefits**:
- 5 Days Working- Opportunities for professional growth and development- Annual Trips, Workation & Community Tech Events- Chance to work on Indie SaaS Products- Fun and collaborative work environment- Chance to work on modern and cutting-edge technologies- Medical Insurance & Health Benefits- Referral Bonus- Maternity Leaves- Paternity Leaves- Performance Bonus

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