Jr. Customer Success Associate

2 days ago

Sola Ahmedabad Gujarat, India 7Span Full time

**Who we are**

7Span has matured within the digital space and embarked on graphic designing, website development, software development, and social media marketing and our fondness of the digital world has been quite phenomenal so far

Two GLOCATIONS (global locations) of India & Canada, Skill, Friendship, and Faith built the foundation of their passion and work.

Built on companionship and expertise, we provide reliable consulting, implementation, and support services. With a 24x7 commitment to customer success, we ensure critical issues are handled swiftly for uninterrupted service.

**What You’ll Be Doing**:
- Assist in onboarding new customers by providing them with product knowledge and helping them get started with the platform- Collaborate with the sales and support teams to ensure a smooth transition from sales to customer success- Build and maintain strong relationships with customers to understand their needs and ensure they are achieving their desired outcomes- Proactively reach out to customers to provide product updates, address concerns, and ensure their ongoing satisfaction- Respond to customer inquiries, resolve issues promptly, and escalate any complex problems to senior team members when needed- Track customer interactions and updates in CRM tools, ensuring all data is accurately recorded- Work closely with the product and development teams to provide customer feedback that will enhance future releases- Contribute to improving processes and creating new resources that help customers succeed (e.g., tutorials, FAQs, product documentation)

**What We Require**:
- 0 to 2 years of experience in a customer-facing role, preferably in customer success, customer support, or account management- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly- A customer-centric mindset with a passion for helping clients achieve their goals- Problem-solving skills and the ability to stay organized in a fast-paced environment- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer support software is a plus- Ability to work effectively in a team and collaborate across departments- A proactive attitude with a desire to learn and grow within the role

**You Stand Out**:
- You have a track record of delivering excellent customer service and exceeding customer expectations- You are a quick learner with an ability to grasp new technologies and platforms easily- You show initiative by suggesting new ways to improve customer experience and processes- You have prior experience working in a SaaS or IT environment- You are detail-oriented and capable of managing multiple tasks and priorities- You possess strong interpersonal skills, making it easy for you to build rapport with customers

**Perks & Benefits**:
- 5 Days Working- Opportunities for professional growth and development- Annual Trips, Workation & Community Tech Events- Chance to work on Indie SaaS Products- Fun and collaborative work environment- Chance to work on modern and cutting-edge technologies- Medical Insurance & Health Benefits- Referral Bonus- Maternity Leaves- Paternity Leaves- Performance Bonus

  • Customer Success Associate

    2 days ago

    Ahmedabad, Gujarat, India VasyERP Solutions Full time

    VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and satisfaction of...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Yushka Cosmetics LLP Full time

    We’re Hiring - CX & Community Associate At Paradyes, we’re on the lookout for someone who can make every customer feel heard, valued, and a part of our growing community. **About the Role** As a CX & Community Associate, you’ll be the go-to person for our customers—helping them post-purchase, solving queries with empathy, and building lasting...

  • Customer Success Associate

    7 days ago

    Ahmedabad, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    4 weeks ago

    Ahmedabad, India Yushka Cosmetics LLP Full time

    We're Hiring – CX & Community Associate At Paradyes, we're on the lookout for someone who can make every customer feel heard, valued, and a part of our growing community. About the Role As a CX & Community Associate, you'll be the go-to person for our customers—helping them post-purchase, solving queries with empathy, and building lasting relationships....

  • Customer Success Associate

    2 weeks ago

    Vesu, Surat, Gujarat, India PropVIVO Full time

    **Job Title: Customer Success Associate** **Overview**: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating...

  • Jr Content Writer

    5 days ago

    Ahmedabad, Gujarat, India mobio solutions Full time

    Ahmedabad,Gujarat - Full Time- Jr. Content Writer Job Roles We are looking for a creative and detail-oriented Jr. Content Writer to join our team. The Content Writer will be responsible for developing engaging, informative, and compelling content across ensure that all content aligns with the company's branding and goals. To be successful as a Jr. Content...

  • Customer Success Associate

    6 days ago

    Surat, Gujarat, India PropVIVO Full time

    **Overview**: The Customer Success Associate plays a crucial role in ensuring excellent customer satisfaction and support for our organization. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to...

  • Jr. UI Designer

    7 days ago

    Ahmedabad, Gujarat, India I Can Infotech Full time

    **Company Description** I Can Infotech is a global software development company headquartered in Toronto, Canada, specializing in customized software solutions for businesses. By leveraging cutting-edge technology like AI and ML, we optimize and scale products to meet the unique needs of each client. Our solutions are tailored for various industries such as...

  • Customer Success Executive

    2 weeks ago

    Ahmedabad, Gujarat, India VasyERP (Acquired by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Executive, you will be ensuring the success and...

  • Jr. Uk Visa Counselor

    2 weeks ago

    Vastrapur, Ahmedabad, Gujarat, India Harshnad International Pvt. Ltd. Full time

    **Job Description - Jr. UK Student Visa Counselor** Must complete assessment test (link given at the end of this description) **Role Title**: Jr. UK Visa Counselor **Location**: Ahmedabad (IIM Office) **Company**: HarshNad International Pvt. Ltd. **About Us** HarshNad International has helped thousands of students Study, Work & Settle Abroad, with...