Tele Caller

2 days ago

Wazir Pur III Delhi Delhi, India One Up Power Systems Private Limited Full time

As a **Tele Caller** for complaint resolution, your primary responsibility will be to interact with the Clients like TCIL, Delhi Police, DCB, P&I, CPWD, and assist in resolving complaints. You will act as a liaison between the public and law enforcement agencies, ensuring that complaints are addressed promptly and effectively.

**Key Responsibilities**:

- **Communicating with Delhi Police**:

- Make calls to the appropriate Client officials to discuss and escalate the resolution of the complaints.
- Ensure all complaints are properly registered and tracked within the system.
- **Complaint Resolution**:

- Resolve complaints related to police services by gathering information, ensuring correct procedures are followed, and escalating issues when necessary.
- Follow up with complainants and police authorities to ensure timely resolution.
- **Managing Records**:

- Maintain accurate and detailed records of all complaints, follow-up calls, and resolutions.
- Ensure all data is entered into the complaint management system or database accurately.
- **Customer Service**:

- Provide updates to complainants on the status of their complaints.
- Address any concerns or questions that come from the public, offering assistance where possible.
- **Reporting**:

- Provide daily or weekly reports regarding complaints handled and resolution status.
- Flag any unresolved or escalated issues to senior management or the relevant authorities within the Delhi Police.
- **Conflict Resolution**:

- Act as a mediator between the public and Delhi Police, maintaining professionalism and ensuring complaints are handled appropriately.

**Skills Required**:

- **Excellent Communication Skills**: Strong verbal and written communication skills, as you’ll be dealing with both the public and law enforcement officers.
- **Problem-Solving Abilities**: The ability to resolve issues effectively and professionally.
- **Patience and Empathy**: Understand the concerns of the complainants and provide them with reassurance.
- **Attention to Detail**: Ensure all complaints are accurately recorded and followed up.

**Qualification**:

- Graduation or equivalent (further education or relevant certification may be a plus).
- Prior experience in a customer service or telecalling role is preferable.
- Familiarity with basic computer software (Excel, Word, CRM systems) and call handling.

**Work Environment**:

- Office-based, with regular interaction with the various clients.
- Full-time position with standard working hours.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (required)

Work Location: In person

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