Customer Support Executive

4 days ago

Vadodara, India JB Infotech Full time

Qualification required at least a bachelor’s degree

Must be fluent in English

Excellent reading, writing, and speaking skills in English

Required operation experience 1 - 2 years in KPO and BPO company, fresh can also apply

Ready to work in night shift
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through chat.
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7861098970

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