Customer Service Executive

2 weeks ago

Goregaon East Mumbai Maharashtra, India Nandini West Full time

Keypoints:

- A full time, on site job.
- Should have great english speaking, typing and reading skills
- Should be comfortable using CRM software on computers
- Comfortable with speaking to customers on call
- Should have good problem solving skills to resolve customer queries and issues

Overview: We are looking for someone, sharp and good at solving problems. Great english skills is a must in order to communicate with customers. Talking skills in Hindi are also highly recommended. You will be part of our operations team, working closely with dispatch and logistics to ensure a smooth delivery on orders to our customers. We are an online e-commerce website offering fashion accessories to end customers. You will have to learn to use our CRM software to efficiently resolve customer queries. Additionally, you will need to understand operations processes from dispatch of orders to basic maintenance of the website. We have a young team of eager to learn members that you will be working with, giving you immense room to learn and grow.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- How many years of Customer service/support experience do you have?
- This job offer is for work from office only. Are you ok to commute to Goregaon East everyday?
- We are willing to pay anywhere between 12,000 to 22,000 based on your experience. Will you be ok with the compensation mentioned?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

Work Location: In person

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