Process Executive

2 weeks ago


Hyderabad Telangana, India Mazenet Full time

We are currently hiring talented professionals for an **Exciting Technical Support role** in Hyderabad with a leading IT MNC If you are passionate about providing exceptional technical support and have strong communication skills, we’d love to connect with you

**Position Details**:

- **Role**: Technical Support Executive
- **Location**: Hyderabad
- **CTC**: 3.5 LPA
- **Shift**: Rotational

**Key Responsibilities**:

- Provide high-quality support to customers through various channels
- Diagnose, troubleshoot, and resolve technical issues with professionalism and efficiency
- Deliver exceptional customer service, ensuring high customer satisfaction scores
- Communicate technical information clearly and effectively to both technical and non-technical users
- Collaborate with cross-functional teams to enhance customer experience

**Eligibility Requirements**:

- **Experience**: 0-2 years in Technical Support or a similar role
- **Education**: Any graduate degree
- **Skills**:

- **Excellent communication skills** (both verbal and written)
- Strong problem-solving abilities and technical aptitude
- Familiarity with basic technical troubleshooting (hardware/software knowledge preferred)
- **Availability**: Willing to work in rotational shifts and relocate if necessary

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹29,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

Application Question(s):

- Rate your rate communication skills out of 10
- do you have provisional certificates and consolidated mark sheet of your graduation?
- D

Do you complete your graduation from 2019 to 2024?

Work Location: In person


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