Complaints Processing Executive

7 days ago

Hyderabad Telangana, India Child Protection Unit Full time

**Job Description: Complaints Processing Executives**

Complaints Processing Executives

The India Child Protection (ICP), established in 2005, is a leading child rights protection organization dedicated to combatting child sexual abuse (CSA) and related crimes, including child trafficking, exploitation of children in the digital space, and child marriage.

ICP works with various Law Enforcement Agencies to strengthen the ecosystem of support in fighting CSAM and related issues. The Child Protection Unit of ICP is a dedicated unit that works out of the Banjara Hills. This unit comprises of Executives who report to a Team Leader. The Team Leader reports to a designated nodal officer.

ICP is looking for professionals from voice/ non voice process who can be trained in initial analysis and categorization of such complaints and follow up with authorities for next steps.

Detailed eligibility and qualification are as given below:
**Criteria**

**Requirement**

Number of Position: Initially 09 (Nine)

Qualification**:Any Graduate**

**Gender: Any**

**Experience**:
2. International BPO experience (Banking or Insurance Process) shall be given preference.

**Skill Sets**:
2. Good Over the Phone Etiquettes. [The same team will also have to respond to telephonic complaints pertaining to related issues]

3. Good interpersonal skills. [Since it required interacting with senior ICP and other organization leaders.

4. Good business communication and documentation skills.

5. Should be disciplined and professional.

6. Proficiency in MS Excel (Basic level: Filters, Charts, Formulae, Conditional Formatting, Text to Columns etc.)

7. MS PPT**,** Proficiency (Working with stock designs within Office 365)

**Languages**:
Since large number of staff are speakers of vernacular language, knowledge of Telugu is preferred.

Should be fluent in English (spoken and written) and should have working knowledge of Hindi.

**Work Location**:
The team works out of the designated space on Road No 12, Banjara Hills, Hyderabad.

Shift

Depending on rostering, some employees may have to work in any of the assigned shifts.

**Compensation**:
The remuneration is up to INR 25K per month.

**Initial Tenure**:
The tenure of the contract is co-terminus with availability of funding. The initial contract will be for 1 year. Annual performance appraisals, business needs, and availability of budgetary provisions will determine continuity of service, year on year.

Application Fee

**Selection Process**:
Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining. [Note: All steps up to Ref Check are eliminatory in nature. ICP reserves the right to make changes to the process where required].

Note

Since the job involves analyzing CSAM content and categorization of the same so that Law Enforcement Agencies can take action, is often disturbing, only those who are willing to work understanding the nature of job need apply.

Pay: ₹25,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Report Preparation in Excel ,PPTs ,charts and tables: 2 years (required)

Work Location: In person

Expected Start Date: 29/09/2024

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