Customer Service Associate

2 weeks ago

Lucknow, India Mindmap Consulting Full time

**Responsibilities**
- Respond to customer queries and customer's concern
- Making outbound calls to Customers and Employers
- Provide support for data collection to enable Recovery of the account for the end-user
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and bring up product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

**Qualifications we seek in you**

**Minimum qualifications**
- Graduate (Any Discipline)
- Freshers are eligible

**Preferred qualifications**
- Effective probing skills and analyzing / understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shifts)

Primary Location: India

Education Level: Bachelor's / Graduation / Equivalent

Master Skills List: Operations

Job Category: Full Time

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹180,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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