Helpdesk Officer with German, Timisoara

**Job Description**:

- **
- Job Title: Helpdesk Officer with German, Timisoara
- Req Id: 57854
- City:

- State/Province:

- Posting Start Date: 4/16/25
- Job Description:
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project and a new team, your role as S2S Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

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**Responsibilities**:

- Ensures that the phone/chat line is open at the beginning of the work program;
- Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
- Ensures a structured and high quality communication related to the open cases;
- Creates tickets to the IT support team whenever necessary.

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**What will you bring?**
- Foreign languages skills:

- Advanced **English**language skills (written, reading and spoken)
- Advanced **German**language skills (written, reading and spoken)
- Diploma / Degree holder or pursuing Bachelor Degree Courses;
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
- Very good analytical and problem solving skills;
- Customer-oriented;
- Attention to detail;
- Active listening combined with excellent written and verbal communication competences;
- Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

**͏**:
**Benefits for working with us**:

- **The chance to work for Top Employer 2024**:

- Competitive salary with attractive set of social benefits:

- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits and coffee on the house;
- Winner Circle Points **(WCP)**& Long service award **(LSA)**platforms which offers the possibility of both non-monetary and monetary recognition;
- **Employee Assistance program;**:

- **Employee Referral Program**with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
- Mandatory Skills: Helpdesk&Cust Serv-Transact Accting Serv.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.