Tele Caller

4 days ago

New Palasia Indore Madhya Pradesh, India Immer Organic Full time

Job Title: Telecaller (Female)

Location: [Indore]

Employment Type: Full-Time

Department: Customer Service / Support

Job Summary:
The Telecaller will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.

Key Roles and Responsibilities:
Customer Interaction

Provide accurate product or service information to customers.

Issue Resolution

Identify, investigate, and resolve customer complaints or concerns efficiently.

Escalate unresolved issues to the appropriate department or supervisor when necessary.

Record Keeping

Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken.

Update CRM or customer databases regularly.

Customer Feedback and Relationship Management

Collect and analyze customer feedback to suggest service improvements.

Build and maintain positive relationships to enhance customer loyalty.

Required Skills and Qualifications:
Bachelor’s degree

Prior experience in customer service or related field.

Excellent communication skills (verbal and written).

Strong problem-solving and conflict resolution skills.

Salary Range -15000 - 20000 Per Month

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Work Location: In person

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