Customer Support Representative

5 days ago

Jaipur, India SAADAA Sustainable Designs And Technologies Pvt. Ltd Full time

**Job description**

**About Us: “SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.**

**Role: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries.**

**Responsibility**:

- **Verification of customer's orders with its purchased product and address with pin code**
- **Identify customer needs and help customers use specific features**
- **Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)**
- **Update our internal databases with information about technical issues and useful discussions with customers**
- **Monitor customer complaints on social media and reach out to provide assistance**
- **Share feature requests and effective workarounds with team members**
- **Inform customers about new features and functionalities**
- **Follow up with customers to ensure their technical issues are resolved**
- **Gather customer feedback and share it with our Product, Sales, and Marketing teams**

**Skills**:

- **Customer Service Experience is an added advantage.**
- **Exceptional communication and writing skills in English & Hindi are a must, any extra language is a bonus**
- **Result Driven, Quick learner.**
- **Comfortable with technology**
- **Sound knowledge of MS Office and advanced Excel is an added advantage**
- **Troubleshooting customers' issues and providing a timely resolution.**
- **Excellent interpersonal skills.**

**Experience: 1 to 2 year**

**Job type: Full-time (9:00 AM - 7:00 PM)**

**Education: Bachelor’s preferred**

**Work remotely: No**

***

**COVID-19 considerations**:
**Wear Mask at Workplace**

***

**Salary: Up to ₹20,000.00 per month**

**Schedule**:

- **Day shift**
- **Rotational shift**

**Supplemental pay types**:

- **Overtime pay**

**Ability to commute/relocate**:

- **Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)**

**Application Question(s)**:

- **What was your last drawn salary? (INR/Month)**
- **What are your salary expectations? (INR/Month)**

**Education**:

- **Bachelor's (required)**

**Experience**:

- **total work: 1 year (required)**
- **Customer service: 1 year (required)**

**Language**:

- **Hindi (required)**
- **English (preferred)**

**Speak with the employer*
+91-XXXXXXXXXX
**Salary**: ₹13,050.73 - ₹27,571.80 per month

Schedule:

- Day shift

**Speak with the employer**
+91 8000260992

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