Customer Support Agent

5 days ago

Peelamedu Coimbatore Tamil Nadu, India Exaltt Core Solutions Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Handle and resolve customer complaints efficiently, ensuring customer satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- **Multilingual Communication**:

- Assist customers in Tamil, English, Hindi, Telugu, and Malayalam.
- Translate customer service scripts and documents as required.
- Maintain clear and effective communication with customers from diverse linguistic backgrounds.
- **Problem-Solving**:

- Identify and assess customers’ needs to achieve satisfaction.
- Provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution and escalate unresolved issues to higher management.
- **Documentation and Reporting**:

- Keep records of customer interactions, process customer accounts, and file documents.
- Prepare detailed reports on customer feedback, queries, and resolutions.
- **Team Collaboration**:

- Work closely with the customer service team to ensure consistent service delivery.
- Share insights and feedback with the team to improve the overall customer service process.
- **Continuous Improvement**:

- Stay updated on product knowledge and company policies.
- Participate in training and development sessions to enhance skills and knowledge.

**Qualifications**:

- **Education**:

- Bachelor’s degree in any discipline or equivalent work experience.
- **Experience**:

- Minimum of 2 years experience in a customer service role.
- Proven experience in handling multi-language communication is preferred.
- **Skills**:

- Fluency in Tamil, English, Hindi, Telugu, and Malayalam (both written and spoken).
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in MS Office and customer service software (e.g., CRM systems).

**Personal Attributes**:

- High level of patience and empathy.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Positive attitude and a proactive approach to customer service.

**Work Environment**:

- This position may require working in shifts, including weekends and holidays.
- A fast-paced environment where multitasking is essential.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹8,674.83 - ₹31,846.04 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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