
Staff Service Designer
5 days ago
**Job Title : Staff Service Designer**: Experience : 9-12 Years
Location : Pune
Key Responsibilities:
- Skilled in qualitative and quantitative research, planning and leading user studies to uncover insights that inform user-centered service design.
- Create service blueprints and journey maps to visualize touchpoints and processes, ensuring a seamless user experience throughout.
- Design services that seamlessly connect front-stage and back-stage elements for efficient delivery, using systems thinking to understand and address interrelated components.
- Collaborate with product teams, developers, and business partners to ensure service improvements align with business goals and are practical, while also contributing to strategy and business cases.
- Create and test service concepts, prototypes, and frameworks to validate ideas and ensure practical, user-centered designs.
- Skilled in leading workshops with designers, product teams, and cross-functional partners to align on the problem space, users, and end-to-end journey.
Requisites:
- Significant experience as a Service Designer or similar role
- Strong understanding of user-centered design principles.
- Ability to work effectively in a cross-functional team environment.
- Strong analytical and problem-solving skills.
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