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Customer Service Assistant

2 weeks ago

PimpriChinchwad Maharashtra, India Yashanand Engineers And Contracts Private Limited Full time

**Assisting customers** with inquiries, complaints, and providing information about products or services.
- **Handling transactions**, such as processing orders, refunds, or exchanges.
- **Maintaining a positive, empathetic, and professional attitude** toward customers at all times.
- **Resolving customer issues** efficiently and escalating complex issues to the appropriate departments.
- **Keeping records** of customer interactions, transactions, comments, and complaints.
- **Providing feedback** on the efficiency of the customer service process.
- **Ensuring customer satisfaction** and providing professional customer support.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)

Work Location: In person