Workshop Tele Calling Executive
3 days ago
**Job Title**: Workshop Telecalling Executive
**Company**: Samrat Superbikes Pvt. Ltd. - Authorized Yamaha Dealership
**Location**: Ghaziabad
**Job Type**: Full-Time
**Department**: Workshop / Service
Job Summary
Samrat Superbikes Pvt. Ltd., an authorized Yamaha dealership, is looking for a Workshop Telecalling Executive. The role involves handling calls related to service bookings, customer follow-ups, service reminders, and feedback collection.
**Responsibilities**:
- Call customers to remind them about upcoming or due vehicle services
- Schedule and confirm service appointments
- Answer customer queries related to servicing and workshop timings
- Coordinate with the workshop team for appointment availability
- Record and update customer details in the system
- Collect feedback after service and report issues if needed
- Inform customers about service offers or AMC plans
- Maintain a professional and helpful attitude on all calls
**Requirements**:
- Minimum 12th pass; graduation preferred
- 1-3 years of experience in telecalling or customer service (preferably in the automobile sector)
- Good communication skills in Hindi, English, and local language
- Basic understanding of two-wheeler servicing
- Familiar with MS Office and CRM or DMS software
- Customer-friendly and polite on the phone
Salary
As per industry standards with performance-based incentives
How to Apply
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9643776647
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