Executive- Customer Service

2 weeks ago

Ahmedabad, India SuperGas Full time

**Roles and Responsibilities**
- Order receipt and Clubbing / SAP - Order processing for Cylinders & Bulk
- Facilitate Customer complaint Mgmt related to Cylinder Customers and Franchisees
- Payment Follow Up / Proactive calling for Payment / Payment knocking against invoice
- Co-ordinate to fulfill orders as per Service Standards of Cylinders & Bulk
- Follow up for BG renewal & updating details in SAP
- Ensure Optimum Secondary Distribution cost for Cylinders & Bulk load
- Follow up for PESO License of Cylinder Franchise & Bulk Customers
- To co-ordinate for data for master creation of new customer in SAP
- Ensure timely and accurate Price updation
- Price Communication to customers
- Stock updation of ALDS
- Handling Customer queries related to dispatches, financial statements, new connection etc.
- Custodian of Agreements / BGs

**Key Competencies**
- Interpersonal Skills
- Communication Skills
- Verbal & Written
- Listening Skills
- Problem Analysis and Problem Solving
- Attention to detail and accuracy
- Customer Service Orientation
- Adaptability and Initiative
- Achieving Personal Work Goals & Objectives
- Qualification - B.Com graduate
- 3-5 Years of Experience in Customer Service role
- Profound knowledge of Excel and PowerPoint
- Working knowledge of SAP SD Module

Experience : From 3 to 5 year(s) of experience

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