Application Administrator

1 day ago

Bengaluru Karnataka, India Clinisys Full time

**Purpose**

**Essential Functions**

**System Administration & Security**
- Design and manage user roles and access controls.
- Lead system audits and ensure compliance with security standards.
- Oversee data integrity, backups, and system monitoring.

**Performance Monitoring & Optimization**
- Conduct capacity planning and performance tuning.
- Lead initiatives to optimize system performance and reliability.

**Business Alignment & Development**
- Translate complex business requirements into scalable technical solutions.
- Develop and maintain advanced reports, dashboards, and automation tools.
- Drive platform enhancements and integrations with third-party systems.

**Stakeholder Collaboration**
- Build and maintain strong relationships with business units and vendors.
- Coordinate cross-functional initiatives and resolve high-impact technical issues.

**Knowledge Leadership**
- Develop and maintain strategic documentation and knowledge resources.
- Mentor junior administrators and lead training initiatives.

**Skills & Competencies**
- Strong knowledge of ServiceNow platform administration and ITSM processes.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and work independently or as part of a team.
- Exceptional customer service orientation.
- Strong documentation and process adherence capabilities.

**Required Experience & Education**
- Bachelor’s degree in Information Systems, or a related field—or equivalent work experience.
- Minimum of 5 years administering ServiceNow, with at least 3 years of hands-on experience administering and configuring ITSM.

**Preferred Experience**
- Experience with NetSuite, Oracle CPQ, or Microsoft Power Platform.
- Familiarity with SQL and data integration tools such as Celigo or Boomi.

**Certifications**:

- ITIL Foundation certification (required)
- ServiceNow Administrator certification (required)
- Advanced ITIL certification (preferred)
- ServiceNow Implementation Specialist certifications e.g., for ITSM, CMDB, or HRSD (preferred)
- Experience with scripting in JavaScript (preferred)

**Supervisory Responsibilities**
- None

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