Front Office Executive

6 days ago

Rajkot Gujarat, India AARYARAJ CLUB & RESORTS L.L.P Full time

**Overview**:
**AARYARAJ CLUB & RESORTS LLP** is looking for a Hotel/Resort Front Desk Agent to be our customers' initial point of contact and handle all aspects of their Stay.

The responsibilities of a Hotel front desk agent include registering guests, maintaining reservations, and offering information about rooms, pricing, and facilities. Bottom Line, you will assist create a comfortable and memorable stay for our guest.

**Key Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Collect necessary information & documents as prescribed by the relevant authorities.
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to client complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests/conferences/Day Picnic etc.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Understanding of how travel planning websites operates i.e. MMT/Goibibo etc.

**Education**:

- Bachelor's degree in Business Administration, Hospitality Management, or a related field.

**Experience**:

- Minimum of 3-4 years of experience preferably in the hospitality industry.

**Skills**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software (Innkey)
- Customer service attitude
- Excellent communication and organizational skills.
- Passion for the hospitality industry and delivering exceptional guest

**Salary & Benefits**
- 15,000.00 to 25,000.00 Per Month

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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