Telecaller Executive

1 week ago

HSR Layout Bengaluru Karnataka, India FuelBuddy Full time

**Job Summary**:
We are looking for a dynamic and customer-focused Telecaller Executive to drive volume achievement, ensure high customer retention, and manage both new client acquisition and existing customer relationships. This role combines account management with inbound customer support responsibilities, requiring strong communication and problem-solving skills.

**Key Responsibilities**:

- Achieve sales volume targets through strategic account management.
- Retain and grow key customer accounts by building strong relationships.
- Monitor customer movement and identify retention opportunities.
- Drive new client acquisition and onboard them smoothly.
- Handle inbound customer queries and close concerns within defined TAT.
- Ensure high standards of process adherence and service quality.
- Maintain accurate reports and dashboards using Excel.

**Skills & Requirements**:

- Proven experience in Telecalling, Telesales, Key Account Management and customer support.
- Strong communication skills in Hindi, English, and at least one regional language.
- Excellent Excel skills for data analysis and reporting.
- Ability to resolve issues effectively and within defined timelines.
- Customer-centric mindset with a focus on relationship-building and retention.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Telugu (required)
- Tamil (required)
- Kannada (required)

Work Location: In person

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