Trainee, Electronic Gift Card

2 days ago


Bengaluru Karnataka, India Hudson's Bay Company Full time

**What This Position Is All About**:
As a Trainee - You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.

***

**Who You Are**:
**You should also have**:

- Excellent Communication Skills
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.

**As the Trainee you will,**
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/tools we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets.
- Office Hours Shifts will be Night in between (8.30 PM - 9.30 AM IST) - May very as per process requirement in future.

**Job Qualifications**:
**Your Life and Career at HBC**:
? Be part of a world-class team; work with an adventurous spirit; think and act like an owner
- operator
? Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
? A culture that promotes a healthy, fulfilling work/life balance


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