Academic Counsellor

4 days ago

Wadgaon Sheri Pune Maharashtra, India EduCrack Private Limited Full time

**Designation** - Counsellors

**Salary** - 20K to 25K + Incentives

**Position** - 3 to 4

**Place** - Wadgaon Sheri (Pune)

**Industry** - EdTech / Training / Coaching

**Functional Area** - Counselling and Servicing.

**Education **- UG (Any Graduate - Any Specialization) / PG (Any Post Graduate - Any Specialization)

**Experience **- 1 -2 years / Freshers can also apply

**Roles & Responsibilities**:

- Contacting existing customers as well as prospective customers using scripts.
- Handle student walk-ins at the Centre.
- Follow up on leads generated through various sources.
- Counsel and guide aspiring students about various products/ offerings.
- Student conversion to meet revenue and product targets for the Centre.
- Answering phones and explaining the product and services offered by the company.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer’s needs and requirements.

**Requirements**:

- Should have excellent communication skills and convincing power.
- Fluent in English, Hindi & Marathi.
- Proven experience as a telesales representative or other customer service role.
- Good knowledge of CRMs like (No Paper Form) and other telephone systems
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles

**Skills**
- Proficient in communication and interpersonal skills
- Research and record-keeping skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints
- Data entry skills
- Closing skills
- Telephone skills

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Pune Nagar road ,Wadgaon sheri, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Academic counseling: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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