Product Ops Associate

**Description**:
This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for **Gartner Peer Insights (GPI) **. **GPI’s **mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate, who will work on Customer Experience by making sure that customer interactions are managed in a timely manner according to the guidelines and policies. You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations, technology research and product management.

**What you’ll do**:

- Assist users with product issues and help to maintain a high user experience level
- Acknowledge user communication in a timely manner, address issues promptly and according to the order of urgency and keep the user informed throughout the process
- Demonstrate a proactive approach to the improvement or optimization of existing processes
- Engage with different GPI teams/stakeholders through targeted, crisp, and timely communication
- Work towards streamlining processes and building best practices around reducing TAT and maintaining/enhancing quality

**What you’ll need**:

- Masters with 0-1yrs OR tech graduation with 1-2 years of technology research experience
- Excellent command over written and verbal communication. Proficient in business communication
- Understanding of complex technology products & able to comfortably learn about new ones
- Excellent attention to detail, including ability to identify, dig into, and remedy errors
- Knowledge of SugarCRM or any other CRM tool (such as Salesforce) is a plus
- Microsoft Office expertise - Advanced Excel, PowerPoint
- Ability to prepare documents and execute them in a timely manner
- Ability to coach/mentor team members
- Passion for continuous, metrics-based process and operational improvement
- Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner
- A bias for action, including balancing tradeoffs, a willingness to “roll up your sleeves” and do what it takes to get things done
- Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone
- Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering high quality deliverables

**What we offer**:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

- Competitive base salary
- Flexible work environment
- A great work culture

**About Gartner**:
**Who are we?**

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, di