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Operations Support Executive

3 weeks ago

Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Job Title: Operations Executive**

**Location: Kolkata**

**Key Responsibilities**:
**1. Operational Support**
- Manage and process **travel bookings** (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify **billing records**, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate **chauffeur services**, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

**2. Customer Interaction**
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.

**3. Data Management & Reporting**
- Maintain and update **internal databases, spreadsheets, and booking systems** to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

**Required Skills**:

- Strong **numerical and analytical ability**; comfort with handling data and making calculations.
- Proficiency in **MS Office Suite** (Excel - VLOOKUP, Pivot Tables; Word; PowerPoint).
- **Excellent communication** (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a **fast-paced environment**.
- Strong **organizational and time-management skills**.
- Positive attitude with a **problem-solving mindset** and the ability to work independently or in a team.

**Experience**: 0-2 years; prior experience in **travel booking, billing, chauffeur services, or back-office operations** is highly preferred.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your total work experience?
- Do you have any prior work experience in travel industry?
- If selected, within how many days you can join?

Work Location: In person

**Speak with the employer**
+91 8961615635