IT Support Technician

6 days ago

Puducherry Puducherry, India COMATHA AGRO & DAIRY ENTERPRISES Full time

**1. CCTV Maintenance**
- Regular monitoring and maintenance of all CCTV systems across:

- Central Kitchen
- All cafe
- Cheese Factory
- Le Colonial Suite
- All Café de Pondicherry outlets
- Ensure timely backup of CCTV footage as per policy.
- Troubleshoot camera connectivity or storage issues.
- Coordinate with vendors for repairs or replacements.

**2. POS Support (Petpooja & Wawha)**
- Resolve daily operational issues raised by outlet teams.
- Coordinate with Petpooja/Wawha support for technical queries or software bugs.
- Ensure uninterrupted billing and order management system.
- Provide training to new staff on usage and updates.

**3. IT Asset Management**
- Maintain inventory of all IT assets including laptops, desktops, POS devices, printers, etc.
- Tagging, tracking, and maintaining asset issuance and return records.
- Monitor asset health and report for upgrades or replacements.

**4. Tally Backup Management**
- Schedule and manage daily/weekly Tally backups across finance and accounts team.
- Coordinate with finance for backup verification and audit requirements.
- Ensure Tally data is securely stored and retrievable at all times.

**5. Network & Connectivity Support**
- Monitor internet connectivity and LAN performance across:

- Head Office
- Production Units
- All Outlet Locations
- Troubleshoot downtime, router/modem issues, and switch configurations.

**6. HR Software & General IT Queries**
- Address login or technical issues with HR software (e.g., attendance, payroll system).
- Document and escalate unresolved issues to higher-level support if needed.

**7. Hardware Maintenance**
- Diagnose and fix issues in computers, printers, barcode scanners, and related devices.
- Conduct preventive maintenance checks at:

- Cheese Factory
- Central Kitchen
- Le Colonial Suite
- All Cafés

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Location: In person

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