ERP Executive

1 day ago


Noida Uttar Pradesh, India Footprints Childcare Pvt Ltd Full time

**Designation - ERP Tech Support**

**Experience**:2 To 4 Years

**Salary Offered**:Upto 7 LPA CTC

**Timings -** 9AM-6.30PM

**Working Days -** Monday to Friday and Alternate Saturday's Working

**Education Qualifications**:BE, BTech, BCA, MCA

**Job Location**:Bhutani Techno Park, Sec - 127 Noida
- Maintain a high level of customer satisfaction through professional communication & timely follow-up.
- Manage escalated support activities from initial report and documentation through resolution.
- Identify, recreate, research, prioritise and resolve product issues; document knowledge gained.
- Test the latest features and report any issues to Product Management
- Provide content for our internal Knowledge Base and customers.
- Provide input to Product Management regarding product enhancements.
- Demonstrate product functions and features to users either in person or remotely.

**Skills**:

- At least one year of experience implementing and supporting any ERP product.
- Ability to configure production environment and update sensitive data.
- Excellent written and verbal communication skills
- Ability to prioritise and multitask under time constraints.
- Ability to troubleshoot and problem-solve in a quick, calm, analytical and methodical manner.
- Technical Documentation

**Job Types**: Full-time, Permanent

Pay: Up to ₹700,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have knowledge of any bug tracking tool?
- Do you have ability to Prepare Technical documentation of release features or user manuals?
- What is your current Salary?
- What is your expected salary?
- Your current location?

**Experience**:

- Help desk: 2 years (required)

Work Location: In person


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