Specialised Operations Support

Employment Type

Permanent

Closing Date

31 Aug 2024 11:59pm

Job Title

Specialised Operations Support

Job Summary

Company Overview:
At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. Telstra is on a mission to redesign the way we all connect - with leading-edge technologies and solutions that are changing the world. And this is where YOU come in, by playing your part to building in help our customers connect: faster, better and smarter.

Why Telstra?
We’re an iconic Australian company with a rich heritage that’s been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
International presence spanning over 20 countries.
We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow’s modes of communication with our innovation driven teams.
Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of

Role Overview:
As a Specialised Operations Support, you thrive on working collaboratively with your team to support great experiences for Telstra’s Enterprise customers. You play an important role in supporting customer requests within your mission. You do this by enabling your team members to deliver on driving NPS participation across the customer portfolio.

Functional accountabilities - Service Qualification and Network Design (SQND), Data Qualification and Activation (DQ&A), Change of Ownership (CHOWN), IPND & Order Management, Proactive Management

Job Description

Company Overview:
At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. Telstra is on a mission to redesign the way we all connect - with leading-edge technologies and solutions that are changing the world. And this is where YOU come in, by playing your part to building in help our customers connect: faster, better and smarter.

Why Telstra?
- We’re an iconic Australian company with a rich heritage that’s been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
- International presence spanning over 20 countries.
- We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
- At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow’s modes of communication with our innovation driven teams.
- Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of

Focus of the Role:
As a Specialised Operations Support, you thrive on working collaboratively with your team to support great experiences for Telstra’s Enterprise customers. You play an important role in supporting customer requests within your mission. You do this by enabling your team members to deliver on driving NPS participation across the customer portfolio.

Functional accountabilities - Service Qualification and Network Design (SQND), Data Qualification and Activation (DQ&A), Change of Ownership (CHOWN), IPND & Order Management, Proactive Management

Key Responsibilities:
This role is customer facing and managing regulatory queues. This is how you bring the purpose of your role to life:

- Provide Partner SME support for IPND, Pending Online, Marketing Opt out and other legal and reg queues.
- Closely work with Infraco team and provide SQ support. Review drawing approvals and work with Infraco teams on revamp Cadlink, create back-up for single point of failure, provide technical and intelligent guidance to move through complex transitions.
- DQNA porting transition to EWS and the subsequent consolidation of critical work from Australia to TCS - TIO complains, Orders 70, Activation / Product support etc requires monitoring.
- Siebel Exit - actively manage fallouts, CSG activations requires daily monitoring due to tool limitation.
- Key linkage in supporting centre manager and team leaders from an operational perspective including stakeholder management, cross skilling requirements and implementation of resourcing projects within the centre.
- Participate in the design of new processes or process enhancements and performance measures required as a result of product or services development/enhancement activities
- To ensure that high level and d