Customer Support Executive

6 days ago

Chennai Tamil Nadu, India Vedita Ventures Full time

Hi ,
- **Greetings from Vedita Ventures**_

**Urgent Requirement Customer Support Executive**

Skills & Competencies:

- Required good communication skills, should be able to converse in English, Hindi, Tamil / Telugu. (Multilingual will be preferred)
- Fluent conversation skills in Hindi & English Is must.
- Passion to work in the Fintech space.
- Professional in Tele sales and customer service skills
- Must have Tele sales experience especially in Banking products
- Highly self-motivated towards sales
- The patience and skill to interact with customers in speech communication.
- Exceeding or Meeting sales goals.
- Ability to multi-task, prioritize, and manage time effectively.
- Relationship management skills is a must.
- Willingness to work in shift system in 9AM to 9PM window.
- Flexible to work in Rotational Shifts (Day Rotational Shift) must be available to work on holidays and weekends

Job responsibilities
- Need to do sales related outbound calls.
- Need to answer customer’s queries through voice services, inbound / outbound.
- Ability in cross selling.
- Address the customer mails to provide appropriate resolution on time.
- Understanding the customer’s requirement and respond promptly.
- Generating sales leads that develop into new customers.
- Contributes to team effort by accomplishing related results as needed
- Maintain documentation of customer inquiries and responses for future reference
- Handle dissatisfied customers in a polite and professional way.
- Answering customers' queries on the product.

Pay: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8072054219
Application Deadline: 18/12/2024
Expected Start Date: 11/12/2024

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