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Customer Relationship Executive

3 weeks ago

Race Course Vadodara Gujarat, India Pratham International Study Abroad Full time

**Job description**

As the primary point of contact for clients, the Customer Relations Executive will handle inquiries, resolve issues, provide accurate information, and ensure a seamless and positive experience for customers from start to finish.

**Key Responsibilities**:

- Act as the main point of contact for customers, addressing inquiries, resolving complaints, and offering detailed information about products or services.
- Promptly handle and resolve customer concerns, ensuring high levels of satisfaction and fostering long-term relationships.
- Collect and analyze customer feedback to identify opportunities for improvement in products, services, or support processes.
- Accurately document customer interactions, inquiries, and issues, ensuring timely follow-ups and appropriate actions are taken.
- Stay updated on the company’s offerings and their features to provide relevant and accurate guidance to customers.

**Desired Skills & Attributes**:

- Strong interpersonal and communication skills to build positive relationships with customers.
- Problem-solving abilities to resolve issues effectively and efficiently.
- Attention to detail in managing customer records and follow-ups.
- Ability to stay informed about products and services to deliver accurate information.
- Customer-focused mindset with a commitment to ensuring satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Gujarati (required)

Work Location: In person