Back Office Operations-12

2 days ago

Mumbai, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
- Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
- Outcalling Consumers & Commercial Entities
- Meet productivity and quality targets
- Internal Team coordination

**What You'll Bring**:
The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
- Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
- Outcalling Consumers & Commercial Entities
- Meet productivity and quality targets
- Internal Team coordination

**Impact You'll Make**:

- Graduate with minimum 2-3 years of experience in Grievance Redressal in the BFSI industry
- Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
- Should be able to be meet aggressive timelines
- Strong customer centricity
- Analytical and problem-solving skills are required
- Should be flexible and adept to quick learning
- Strong Team player
- Good knowledge of MS Word and Excel

TransUnion Job Title

Rep II, Business Operations

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