Guest Experience Officer

4 days ago


Chennai Tamil Nadu, India HOTEL SARAVANA BHAVAN Full time

Greet guests with a warm, professional, and friendly attitude.
- Manage reservations and walk-in seating using our booking system or manual log.
- Organize and monitor the waiting list; provide accurate wait times to guests.
- Escort guests to their tables and present menus.
- Communicate guest needs to servers and kitchen staff (e.g., special seating requests).
- Keep the host stand, entrance, and lobby area clean and presentable.
- Answer phone calls, respond to customer inquiries, and take reservations.
- Handle guest concerns promptly and politely or escalate to a manager when needed.
- Assist in monitoring dining room flow and table turnover to maximize efficiency.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person



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