Front Desk Executive

2 days ago

Sarjapura Bengaluru Karnataka, India Pure Aura Health Care Private Limited Full time

**Role Overview**

The Front Desk Administrator will be the first point of contact for patients at Apollo Dental Clinic, Sarjapur Road. This role ensures smooth front-office operations, excellent patient service, accurate recordkeeping, and efficient coordination between the clinical and administrative teams.

**Key Responsibilities**

**Patient Reception & Customer Service**
- Greet and register patients with courtesy and professionalism.
- Provide information on treatments, pricing, appointments, and insurance policies.
- Guide patients regarding treatment plans and post-visit follow-ups.

**Appointment & Schedule Management**
- Manage the clinic’s appointment calendar effectively.
- Confirm, reschedule, and remind patients of their appointments.
- Coordinate with dentists, chair-side assistants, and other staff to ensure smooth patient flow.

**Billing & Records**
- Generate and process bills, collect payments, and issue receipts.
- Maintain patient records accurately in the clinic’s EMR/CRM system.
- Assist patients with insurance documentation and claims.

**Administrative Support**
- Maintain reception area, forms, and patient information leaflets.
- Coordinate with vendors for supplies and services.
- Support marketing activities at the reception (brochures, promotions, feedback calls).

**Compliance & Standards**
- Uphold Apollo Dental Clinic’s service standards, patient confidentiality, and data security.
- Follow hygiene and infection-control protocols at the front desk.
- Escalate operational or patient concerns to the Clinic Manager promptly.

**Qualifications & Skills**
- Bachelor’s degree or Diploma in Administration, Hospitality, or a related field preferred.
- Prior experience in a dental/medical clinic front office or hospitality industry is an advantage.
- Excellent communication and interpersonal skills in English and local language(s).
- Proficiency in MS Office, appointment scheduling software, and billing systems.
- Strong organizational skills with attention to detail.
- Ability to multitask and remain calm under pressure.

**Key Attributes We Value**
- Patient-first mindset and empathetic approach.
- Professional appearance and demeanor.
- Reliability, punctuality, and discretion.
- Initiative to streamline front desk processes and enhance patient experience.

**Working Hours & Benefits**
- **Timings**: As per clinic schedule (including occasional weekends if required).
- **Benefits**: Competitive salary, performance incentives, staff discounts on treatments, and training opportunities.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Ability to commute/relocate:

- Sarjapura, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front Desk Administrator: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)
- Telugu (preferred)
- Tamil (preferred)

**Location**:

- Sarjapura, Bengaluru, Karnataka (preferred)

Work Location: In person

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