Call Center Executive

2 weeks ago

Kochi, India 33 Holdings Global Full time

**Job Title - Associate - call enter**

**Experience Requirement**
- Bachelor Degree.
- 1 years of Proven experience as call center or similar position
- Proficient in MS Office and call center equipment/software programs.

**JOB PURPOSE**:
To promptly respond to the calls and resolving the Query as per the need.

**Role and Responsibilities**:

- Develop objectives for the call center’s day-to-day activities.
- Work effectively and performance annually or on an at-need basis.
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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