Customer Sales Executive

3 days ago

Ballygunge Place Kolkata West Bengal, India Kolkata Ventures Full time

**Key Responsibilities**
- Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
- Respond to customer inquiries and concerns via call and live chat promptly and accurately
- Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
- Assist customers in placing orders, navigating the app, and resolving issues.
- Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
- Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
- Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
- Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account
- Gather customer feedback and report insights to the team to improve product/service offerings.
- Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
- Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

**Qualifications**
- **Experience**: Prior experience in tele-calling, chat support and customer service is mandatory. Prior experience with sales is an advantage.
- **Technical Skills**: Proficiency Google Sheet or Excel
- **Language Skills**: Strong communication skills in English (Verbal & Written) & Hindi (Verbal)

**Skills & Competencies**
- **Communication**: Strong verbal communication skills with a friendly and persuasive demeanor.
- **Customer Focused**: Excellent listening skills and the ability to empathize with customers' needs.
- **Time Management**: Efficient at managing time and handling multiple calls and follow-ups.
- **Problem-Solving**: Ability to handle objections and provide solutions to customer issues.
- **Target-Driven**: Self-motivated with a desire to achieve sales targets and contribute to team success.
- **Typing speed**:Should be able to type on laptop & phone to respond to customers promptly

**Office Timing**:
11:00 am to 09:00 pm (Rotational Off day during the weekdays)

**Salary**

Rs 16,000 to Rs 23,000 per month + PF + ESI + Sales Incentive up to Rs 10,000

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- How many years of prior experience do you have in tele calling?
- How many years of prior experience do you have in sales?
- Could you please share your place / area of residence in Kolkata?

Work Location: In person

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