Customer Service Representative {ccr}
2 weeks ago
**Key Responsibilities**:
**Identify and assess customers' needs to achieve satisfaction**
.**Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.**
Follow communication procedures, guidelines, and policies.
**Provide feedback on the efficiency of the customer service process.**
**Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.**
**Required Skills & Qualifications**:
**Bachelor's degree in any discipline (preferred)**
.**Proven customer support experience or experience as a client service representative.**
**Strong phone contact handling skills and active listening.**
**Excellent communication and presentation skills.**
**Prior experience in customer service or support roles is an advantage.**
**Preferred Qualifications**:
**Experience in telecom, BPO, and Telesales industries is a plus.**
**Fluency in English and Hindi**
**contact no. 9430049605**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,365.63 - ₹31,184.38 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9430049605
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