Customer Service Representative {ccr}

2 weeks ago


Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Key Responsibilities**:
**Identify and assess customers' needs to achieve satisfaction**

.**Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.**

Follow communication procedures, guidelines, and policies.

**Provide feedback on the efficiency of the customer service process.**

**Collaborate with internal teams (technical, sales, logistics) to resolve customer issues.**

**Required Skills & Qualifications**:
**Bachelor's degree in any discipline (preferred)**

.**Proven customer support experience or experience as a client service representative.**

**Strong phone contact handling skills and active listening.**

**Excellent communication and presentation skills.**

**Prior experience in customer service or support roles is an advantage.**

**Preferred Qualifications**:
**Experience in telecom, BPO, and Telesales industries is a plus.**

**Fluency in English and Hindi**

**contact no. 9430049605**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,365.63 - ₹31,184.38 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9430049605



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