Steward

5 days ago

Mohali Punjab, India Saltstayz Full time

A **Waiter / Steward** is responsible for providing excellent customer service to guests in a hotel restaurant or dining area. The job involves taking food and beverage orders, serving guests, and ensuring they have an enjoyable dining experience. Here's a detailed job description:
**Responsibilities**:

- **Greeting and Seating Guests**:

- Welcome guests as they arrive and escort them to their table.
- Present menus and answer any questions about the menu or specials.
- **Taking Orders**:

- Take food and beverage orders accurately and efficiently.
- Recommend menu items and answer questions regarding ingredients or preparation methods.
- **Serving Food and Beverages**:

- Serve food and drinks to guests in a timely and courteous manner.
- Ensure that guests have everything they need, including condiments and utensils.
- **Handling Payments**:

- Present checks to guests and process payments.
- **Maintaining Cleanliness**:

- Clean and set tables before and after guests dine.
- Ensure that the dining area remains clean and organized throughout the shift.
- **Customer Service**:

- Provide excellent service to ensure guest satisfaction.
- Handle guest complaints or requests promptly and professionally.
- Ensure guests are comfortable and enjoy their dining experience.
- **Collaboration with Other Staff**:

- Work with kitchen staff to ensure orders are completed correctly and promptly.
- Coordinate with other wait staff and hotel personnel to provide smooth service.
- **Safety and Hygiene**:

- Adhere to health and safety regulations.
- Follow proper hygiene practices, including food handling and personal cleanliness.

**Skills and Qualifications**:

- Good communication and interpersonal skills.
- Friendly, polite, and professional demeanour.
- Ability to handle multiple tasks at once and work under pressure.
- Basic math skills for handling payments and tips.
- Knowledge of food and beverage service standards.
- Ability to work in a team environment.
- Previous experience in a similar role is preferred.

**Working Conditions**:

- Working hours may vary.
- The job may require standing for long periods and carrying trays or dishes.
- A hotel waiter typically works in a fast-paced, customer-focused environment.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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