Telecom Tier 1 Support

Job Description RESPONSIBILITIES INCLUDE: - Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues. - Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues. - Engage and troubleshoot with vendors on hardware and software related issues. - Manage customer trouble tickets through our ticketing...

**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

**About Randstad RiseSmart** Randstad RiseSmart is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to, the new Employee Relationship Economy, Randstad RiseSmart’s “beginning to beginning” approach...

We are looking for Tier 1 Technical Support professionals with strong troubleshooting experience in software applications, SQL, and front-end workflowsThe role involves assisting users with login issues, application errors, connectivity issues, and performance troubleshootingYou will work with client-hosted databases, validate table structures, identify...

Telecoms Engineer Job DescriptionIn the dynamic field of telecommunications, a Telecoms Engineer plays a pivotal role in ensuring seamless operations. The job entails providing technical support to regional operations teams, leveraging expertise to drive safe, compliant, reliable, and efficient operations.Key ResponsibilitiesDeliver OCT engineering technical...

DescriptionJob Title : Tier 2 Support Engineer.Type : Full-time.Shift : 24x7 rotational (including weekends).Working hours : 2 Shifts between 8 PM EST to 8 AM EST (i. 5 : 00 AM IST to 6 : 00 pm IST).About The RoleWe are looking for a Tier 2 Support Engineer to join our engineering and support team.This role requires strong technical troubleshooting...

Required 2 Years experience in Telecom - International Voice Process Skills: Internet, Broadband, VPN, Tech support, WIFI, ISP, Mobile phones, CSAT CTC: 5.5 LPA + 50k Allowances Notice - Immediate Qualification-Graduate Location - Pune Shifts - 24/7 WFO **Role**:Customer Service **Industry Type**:BPO / Call Centre **Department**:Customer Success, Service &...

Monitors the Process Improvement ActivitiesShould have experience working in Domestic Telecom Background.Review and update Process Documents, templates and recordsGenerate, maintain and publish reports in an Accurate and Timely MannerEnsure Adherence To  Quality SLA'sReview Calibration Results And Ensure Reduction Of VariationEnsure that there is an...

Role & responsibilitiesRoles and ResponsibilitiesManage contracts from initiation to closure, ensuring timely execution and compliance with company policies.Coordinate order processing activities, including tracking inventory levels and resolving discrepancies.Provide back office support for telecom services, handling voice processes and salesforce CRM...

JOB DETAILS 1) Create and maintain all necessary technical documentation. Ensure all work activity is accurately documented in our tracking systems.2) Create and adhere to the design, programming and application standards. Including compliance with all company and departmental policies and procedures. 3) Develop preventative maintenance programs, disaster...