Customer Support Associate- Networking and Telecom
4 days ago
Role & responsibilities
Roles and Responsibilities
- Manage contracts from initiation to closure, ensuring timely execution and compliance with company policies.
- Coordinate order processing activities, including tracking inventory levels and resolving discrepancies.
- Provide back office support for telecom services, handling voice processes and salesforce CRM tasks.
- Utilize SAP CLM system for contract management, CMS for content creation and maintenance, and excel for data analysis.
- Offer excellent customer support through effective communication skills both verbally and written.
Desired Candidate Profile
- 1-2 years of experience in Back Office Operations or related field (BPO/Call Centre).
- Strong understanding of Contract Management principles and practices.
- Proficiency in Salesforce CRM tool; knowledge of SAP CLM an added advantage.
- Excellent networking skills; ability to work effectively in a team environment.
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