Customer Support Associate- Networking and Telecom

4 days ago


Pune, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Roles and Responsibilities

  • Manage contracts from initiation to closure, ensuring timely execution and compliance with company policies.
  • Coordinate order processing activities, including tracking inventory levels and resolving discrepancies.
  • Provide back office support for telecom services, handling voice processes and salesforce CRM tasks.
  • Utilize SAP CLM system for contract management, CMS for content creation and maintenance, and excel for data analysis.
  • Offer excellent customer support through effective communication skills both verbally and written.

Desired Candidate Profile

  • 1-2 years of experience in Back Office Operations or related field (BPO/Call Centre).
  • Strong understanding of Contract Management principles and practices.
  • Proficiency in Salesforce CRM tool; knowledge of SAP CLM an added advantage.
  • Excellent networking skills; ability to work effectively in a team environment.


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