Customer Relationship Executive Needed

5 days ago

Chennai Tamil Nadu, India Pink FitnessOne group limited Full time

Greetings from FitnessONE

We have an opening for **Customer Relationship Executive** in Our Corporate Office.

Qualification: Any Degree

Experience: 1 to 6 years of Experience in **Customer Relationship Executive.**

**Salary**: 15k to 18k

Timings : 9.30am to 6.00pm
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Fixing appointments based on the availability of customers and clients
- Interacting with customers to ensure they have a desirable and shareable experience.

**Skills**:

- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

regards,

Sri sneha V

HR Executive

Ct.No : 9790940041

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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