Customer Care Executive

6 days ago

Mumbai, India Home Revise Education Pvt Ltd Full time

**Designation**: Customer Care Executive

**Experience**: 6months -5 Yrs

**Location**: Mumbai (Thane)

**Joining Period**: Immediate-15 Days

**Function**: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

**Roles and responsibilities**:

- Attend calls from customer & understand their requirement.
- After understanding the customer requirement give them a solution.
- If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
- Also if the customer query is about courier status them let them know & also inform to dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on phone.
- Other tasks as assigned.

**Educational Qualification**:
HSC or Any Graduate

**Required Skills**:

- Presentable & Confident & Bold
- Communication Skills
- Good Product knowledge
- Reporting To Seniors
- Should be willing to work as a team without time limit
- Service oriented

**Salary**: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Marathi (preferred)

**Speak with the employer**
+91 8097060754

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