Recovery Executive
4 days ago
**Role**:
- Telecollection Executive - Recovery
**Location**: Sector 125, Noida
**Employment Type**: Full-Time, permanent
**Job Summary**:
We are seeking a proactive and persuasive **Telecollection Executive - Recovery** to join our team. The role involves contacting customers with overdue payments, negotiating repayment plans, and ensuring timely collections while maintaining a high level of customer service and professionalism.
**Key Responsibilities**:
- Make outbound calls to customers with pending or overdue payments.
- Follow up with customers for payment and resolve queries regarding bills and dues.
- Maintain daily records of calls, payments, and follow-ups in the system.
- Negotiate and finalize payment plans as per company policy.
- Escalate non-responsive or complex cases to senior team members or legal teams.
- Meet individual and team collection targets.
- Adhere to compliance and regulatory guidelines while dealing with customers.
- Maintain a courteous and professional tone at all times.
**Required Skills & Qualifications**:
- Minimum 12th pass; Graduation preferred.
- 1-2 years of experience in recovery, collections, or telecalling preferred.
- Good verbal communication skills.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work under pressure and meet targets.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Telecollection : 1 year (preferred)
- Payment collection: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Noida, Uttar Pradesh (required)
Work Location: In person
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