Gm Call Center

2 days ago

Nanakramguda Hyderabad Telangana, India Latinem private Ltd Full time

Call Center General Manager job description:
We are looking for a Call Canter General Manager to join our team As the Call Center GM, you will be responsible for planning and implementing strategies and operations of our call center department. You will ensure system and process functionality and productivity. In addition, you will manage your staff and work closely with other departments at the company.

Call Center GM duties and responsibilities:

- Manage the call center to achieve quantitative and qualitative objectives
- Plan and implement the overall strategy
- Track and measure productivity and compare to banchmarks
- Offer solutions for improvement
- Identify bottlenecks and suggest solutions
- Manage and train other call center staff
- Ensure employee satisfaction
- Build relationships with staff and clients
- Create a welcoming and motivating environment for employees
- Oversee the call center altogether
- Must have managed 100+ team size

Call Center GM requirements
- Minimum of 15 years of management experience
- College degree preferred
- Experience in shared and dedicated environment
- Proficient in MS Office
- Customer centric behaviour
- Strong people management and development skills
- Ability to mentor, coach and motivate others
- Strong communications and presentation skills

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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