
Customer Service Representative
1 week ago
**Position: Customer Support Executive**
**Location**: Mansarovar, Jaipur
**Experience Required**: Minimum 6 months in International BPO
**About the Role**
**Key Responsibilities**
- Offer accurate product/service information and resolve customer queries efficiently.
- Troubleshoot issues and escalate complex cases to relevant teams.
- Maintain detailed records of all customer interactions in the CRM or ticketing system.
- Provide feedback to improve support processes and update knowledge bases.
- Collaborate with cross-functional teams (e.g., technical, quality, product) to ensure quick and effective resolutions.
**Requirements**:
- **Experience**: Minimum 6 months in international BPO, handling customer support voice and/or non-voice processes.
- **Education**: High school diploma or graduate (Bachelor’s preferred).
- **Language Skills**: Proficient in English (both verbal & written); Hindi desirable.
- **Soft Skills**: Strong verbal and written communication, active listening, patience, empathy, and problem-solving acumen.
- **Work Ethic**: Ability to work under pressure, handle multiple tasks, and adapt to different time zones or shift patterns.
**Preferred**
- Additional language proficiency (multilingual support).
- Prior exposure to international clients or financial domain experience.
**What We Offer**
- Supportive, dynamic international BPO environment
- Competitive salary and incentives tied to performance (e.g., CSAT, AHT)
- Growth opportunities through training, feedback loops, and knowledge base development.
**Interested?**
Or contact us at **95872 54540**
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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